David Smith
Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management David Smith

Name: Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management
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Author: David Smith

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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management

David Smith

This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management.

186 pages

Medie	Bøger Paperback Bog (Bog med blødt omslag og limet ryg)
Udgivet	1. september 2008
ISBN13	9789087531140
Forlag	van Haren Publishing
Antal sider	1
Mål	169 × 236 × 13 mm · 446 g
Klipper/redaktør	Van Haren Publishing