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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Baker, Ronald J. (VeraSage Institute in California, USA)
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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Baker, Ronald J. (VeraSage Institute in California, USA)
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
208 pages, Illustrations
| Medie | Bøger Hardcover bog (Bog med hård ryg og stift omslag) |
| Udgivet | 17. oktober 2006 |
| ISBN13 | 9780471752943 |
| Forlag | John Wiley & Sons Inc |
| Antal sider | 208 |
| Mål | 163 × 231 × 20 mm · 422 g |
| Sprog | Engelsk |
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