Performance Measurement for Maintenance:: a Multi-criteria Hierarchical Approach

Effective management of maintenance process is critical for economic viability and survival of any industry. An effective and efficient maintenance process is a must for industries to assure asset performance often measured in terms of high asset availability, level of safety and good quality, besides value addition. With this recognition, the measurement of maintenance performance has become an essential element of strategic thinking of asset owners and asset managers. In this book: Terms and concepts useful for maintenance performance management, performance measurement, indicators and metrics are discussed and defined. An analysis of factors influencing maintenance performance in industrial environment is presented. Issues and challenges associated with the maintenance performance measurement are identified, discussed and suggestions are made to deal with them. Identified relevant maintenance performance indicators for measuring performance at strategic and operational level. A general multi-criteria hierarchical framework for maintenance performance measurement applicable to a wide range of industries is developed.