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![Cover for Christian Zagel · Service Fascination: Gaining Competitive Advantage through Experiential Self-Service Systems (Paperback Bog) [1st ed. 2016 edition] (2015)](https://imusic.b-cdn.net/images/item/original/729/9783658116729.jpg?christian-zagel-2015-service-fascination-gaining-competitive-advantage-through-experiential-self-service-systems-paperback-bog&class=scaled&v=1613312167)