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![Cover for Markus Wubben · Analytical CRM: Developing and Maintaining Profitable Customer Relationships in Non-contractual Settings - Applied Marketing Science / Angewandte Marketingforschung (Paperback Bog) [2009 edition] (2008)](https://imusic.b-cdn.net/images/item/original/787/9783834912787.jpg?markus-wubben-2008-analytical-crm-developing-and-maintaining-profitable-customer-relationships-in-non-contractual-settings-applied-marketing-science-angewandte-marketingforschung-paperback-bog&class=scaled&v=1408604920)