Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization - Loshin, David (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA) - Bøger - Elsevier Science & Technology - 9780124105430 - 29. november 2013
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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

Loshin, David (President, Knowledge Integrity Incorporated, Silver Spring, MD, USA)

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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. This book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes.

108 pages, black & white illustrations

Medie Bøger     Paperback Bog   (Bog med blødt omslag og limet ryg)
Udgivet 29. november 2013
ISBN13 9780124105430
Forlag Elsevier Science & Technology
Antal sider 108
Mål 228 × 151 × 6 mm   ·   154 g
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