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Mapping Experiences James Kalbach
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Mapping Experiences
James Kalbach
This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.
250 pages
| Medie | Bøger Paperback Bog (Bog med blødt omslag og limet ryg) |
| Udgivet | 13. maj 2016 |
| ISBN13 | 9781491923535 |
| Forlag | O'Reilly Media, Inc, USA |
| Antal sider | 384 |
| Mål | 196 × 223 × 17 mm · 636 g |
| Sprog | Engelsk |
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