Iso / Iec 20000: an Introduction to the Global Standard for Service Management - David Clifford - Bøger - IT Governance Publishing - 9781849283144 - 1. november 2011
Ved uoverensstemmelse mellem cover og titel gælder titel

Iso / Iec 20000: an Introduction to the Global Standard for Service Management 2nd Revised edition

David Clifford

Pris
S$ 40,63

Bestilles fra fjernlager

Forventes klar til forsendelse 5. - 12. aug.
Tilføj til din iMusic ønskeseddel
Eller

Iso / Iec 20000: an Introduction to the Global Standard for Service Management 2nd Revised edition

This pocket guide is intended to be a handy reference tool that contains, in one place, some of the key information that those working with ISO/IEC 20000 (Part 1, Edition 2, 2011) may need. It offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach, ensuring your IT service management processes will be aligned with the needs of your business.

Medie Bøger     Paperback Bog   (Bog med blødt omslag og limet ryg)
Udgivet 1. november 2011
ISBN13 9781849283144
Forlag IT Governance Publishing
Antal sider 74
Mål 111 × 178 × 4 mm   ·   54 g
Sprog Engelsk  

Vis alle

Mere med David Clifford