Property Management: the Service Quality Approach to Occupiers's Satisfaction in Rental Housing - Esther Oromidayo Thontteh - Bøger - LAP LAMBERT Academic Publishing - 9783659116759 - 26. februar 2014
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Property Management: the Service Quality Approach to Occupiers's Satisfaction in Rental Housing

Esther Oromidayo Thontteh

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Property Management: the Service Quality Approach to Occupiers's Satisfaction in Rental Housing

High-rise building satisfaction goes beyond provision of shelter. It includes, provision of services, utilities such as water supply, electricity, access roads, drainage system, refuse disposal facilities as well as prompt attention to repairs and maintenance. However, most times professionals or organizations in high-rise building management are concerned with the economic value and functionality of the building without considering its satisfaction to the user of space. On this premise, this work evaluates tenant/user satisfaction as a good measure of high-rise building maintenance/building performance. The work adopted a cross-sectional research design approach and analyzed quantitatively. The results show that opinions and expectations of the tenant/occupiers in high rise residential buildings are central to improving service delivery by property management firms toward customer satisfaction. Effective property management should be customer driven. Tenants are highly dissatisfied with communication, creating a gap between customer expectation and perception of service quality. Lack of interaction becomes a major reason for non-satisfaction of service quality.

Medie Bøger     Paperback Bog   (Bog med blødt omslag og limet ryg)
Udgivet 26. februar 2014
ISBN13 9783659116759
Forlag LAP LAMBERT Academic Publishing
Antal sider 184
Mål 150 × 11 × 225 mm   ·   276 g
Sprog Engelsk  

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