What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service - Richard S. Gallagher - Bøger - AMACOM - 9780814416792 - 12. juni 2008
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What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

Richard S. Gallagher

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What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.

Medie Bøger     Paperback Bog   (Bog med blødt omslag og limet ryg)
Udgivet 12. juni 2008
ISBN13 9780814416792
Forlag AMACOM
Antal sider 128
Mål 127 × 203 × 7 mm   ·   131 g
Sprog Engelsk  

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