Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service - Richard S. Gallagher - Bøger - Booklocker Inc.,US - 9781614342601 - 31. maj 2011
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Richard S. Gallagher

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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.


252 pages, black & white illustrations

Medie Bøger     Paperback Bog   (Bog med blødt omslag og limet ryg)
Udgivet 31. maj 2011
ISBN13 9781614342601
Forlag Booklocker Inc.,US
Antal sider 252
Mål 152 × 229 × 13 mm   ·   343 g
Sprog Engelsk  

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