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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) 2006 edition
H. David Sherman
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Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) 2006 edition
H. David Sherman
The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
328 pages, 63 black & white tables, biography
| Medie | Bøger Bog |
| Udgivet | 29. juni 2006 |
| ISBN13 | 9780387332116 |
| Forlag | Springer-Verlag New York Inc. |
| Antal sider | 328 |
| Mål | 182 × 239 × 28 mm · 739 g |
| Sprog | Engelsk |
