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Customer Care Excellence: How to Create an Effective Customer Focus 6 Revised edition
Sarah Cook
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Customer Care Excellence: How to Create an Effective Customer Focus 6 Revised edition
Sarah Cook
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
288 pages, Illustrations
| Medie | Bøger Paperback Bog (Bog med blødt omslag og limet ryg) |
| Udgivet | 3. november 2010 |
| ISBN13 | 9780749457051 |
| Forlag | Kogan Page Ltd |
| Antal sider | 288 |
| Mål | 158 × 233 × 18 mm · 430 g |
| Sprog | Engelsk |
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